Last Updated: October 21, 2023
Thank you for choosing Pure & Natural Body Essentials. Your satisfaction is our priority as you explore our premium bath and body products. Take a moment to review our comprehensive Refunds and Returns Policy, detailing the process, conditions, and timeframes for hassle-free returns and refunds. We’re committed to ensuring your experience is positive and seamless.
Returns Eligibility
We accept returns for our physical bath and body products under the following conditions:
- The item must be in its original, unopened, and unused condition.
- The return request must be initiated within 7 days of the delivery date.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our Customer Support Team at [Email: contact@pureandnaturalbody.com].
- Provide your order number and details about the product you wish to return.
- Our Customer Support Team will guide you through the return process and provide you with a Return Authorization.
Unfortunately, we cannot accept returns on sale items or gift cards.
Return Shipping
Customers are responsible for the cost of return shipping, except in cases where the product received is damaged or incorrect. Please package the product securely to prevent damage during transit.
Inspection and Refunds
Once we receive the returned product, we will inspect it to ensure it meets our return eligibility criteria. If the product is in its original, unopened, and unused condition, we will process a refund to your original payment method. Please allow up to 7 business days for the refund to reflect in your account.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact our Customer Support Team within 7 days of receiving the item. We will provide you with return instructions, cover the return shipping costs, and send you a replacement product or issue a full refund, based on your preference.
Contact Us
If you have any questions or need further assistance regarding our Refunds and Returns Policy, please contact our Customer Support Team at: (586) 789-6734
Email: contact@pureandnaturalbody.com
Fair Usage
We strive to maintain a fair and transparent returns process, but we reserve the right to refuse returns or charge a restocking fee in cases of excessive returns or misuse of our return policy.
At Pure & Natural Body Essentials, we want you to be delighted with your purchase. If you have any concerns or inquiries about returns or refunds, our Customer Support Team is here to assist you. Your satisfaction is our top priority.
Thank you for choosing Pure & Natural Body Essentials for your bath and body needs.