Pure & Natural Body Essentials
Return Policy
Updated: July 2, 2026
At Pure & Natural Body Essentials, we take pride in creating handcrafted, plant-based skincare and body care products. Your satisfaction is important to us, and we are committed to providing exceptional customer service. If you experience an issue with your order, we’re here to help.
Return Eligibility
Unopened and unused products in their original condition may be returned within 14 days of delivery, subject to the conditions below.
Because our products are personal care items, opened or used skincare, body care, lip care, beard care, and other personal care products cannot be returned or refunded for hygiene and safety reasons, unless the product arrived damaged, defective, or you received the wrong item.
To be eligible for a return, products must:
Be unused and in new condition.
Be returned within 14 days of delivery.
Be in the original packaging whenever possible.
Receive prior Return Authorization from Pure & Natural Body Essentials.
Return Authorization
All returns require prior authorization.
To request a return, please contact us within 14 days of delivery by emailing [email protected] with the following information:
Your order number.
The reason for your return request.
Photos of the item if it arrived damaged, defective, or incorrect.
Once your request has been reviewed, you will receive an email notifying you whether your return has been approved. If approved, return instructions will be provided.
Returns sent without prior authorization may be refused.
How to Return an Approved Item
If your return has been approved:
Package the item securely.
Include a copy of your invoice or packing slip whenever possible.
Ship the package using a trackable shipping method.
Unless the return is the result of our error or a damaged or defective product, return shipping costs are the customer’s responsibility.
We recommend using a shipping method that provides tracking, as Pure & Natural Body Essentials is not responsible for returns lost in transit.
Refunds
Once your approved return has been received and inspected, eligible refunds will be issued to your original payment method.
Original shipping charges are non-refundable.
Replacements
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will work quickly to resolve the issue and, when appropriate, replace the item or provide a refund. If the error was ours or the product arrived damaged or defective, we will cover the cost of return shipping.
Non-Returnable Items
The following items are not eligible for return or refund:
Opened or used skincare, body care, lip care, beard care, or other personal care products.
Discovery sizes, samples, and promotional items.
Personalized or custom-made products.
Gift cards.
Items clearly marked as non-returnable on the product page.
Questions?
If you have any questions about your order or this Return Policy, please contact us.
Phone: (586) 789-6734
Email: [email protected]
Thank you for choosing Pure & Natural Body Essentials. We appreciate your trust in our handcrafted, plant-based skincare and look forward to helping you care for your skin naturally.
Frequently Asked Questions
Can I return a product if I changed my mind?
Unopened and unused products may be eligible for return within 14 days. Opened personal care products cannot be returned for hygiene and safety reasons.
Who pays for return shipping?
Customers are responsible for return shipping unless the item arrived damaged, defective, or we shipped the wrong product.
Do I need a Return Authorization?
Yes. Please contact us before sending any return. Returns sent without prior authorization may be refused.